Your GDPR Rights
Understanding your data protection rights under the General Data Protection Regulation
Data Controller Information
GreenThread Collective is the data controller for your personal information. We are committed to protecting your privacy and ensuring you can exercise your rights under GDPR.
Data Controller Details
Company: GreenThread Collective
Website: snorrisoave.com
Contact Email: support@snorrisoave.com
Address: 18 Greenway Street, Victoria Gardens, London, England, SW1A 1AA
Your Rights Under GDPR
Under the General Data Protection Regulation, you have the following rights regarding your personal data:
Right of Access
You can request copies of your personal data and information about how we process it. We will provide this information free of charge within one month.
Right to Rectification
You can request that we correct any personal data that is inaccurate or incomplete. We will update your information promptly.
Right to Erasure
You can request deletion of your personal data in certain circumstances, such as when it's no longer necessary for our original purpose.
Right to Restrict Processing
You can request that we limit how we use your personal data in specific situations, such as while we verify its accuracy.
Right to Data Portability
You can request a copy of your personal data in a machine-readable format to transfer to another service provider.
Right to Object
You can object to our processing of your personal data for direct marketing or other legitimate interests.
How to Exercise Your Rights
To exercise any of your GDPR rights, please contact us using the following methods:
Email Requests
Send your request to support@snorrisoave.com with the subject line "GDPR Rights Request"
Written Requests
Send written requests to:
GreenThread Collective
18 Greenway Street
Victoria Gardens
London, England
SW1A 1AA
Information to Include
When making a request, please include:
- Your full name and contact details
- Description of your request and which right you wish to exercise
- Any relevant details to help us locate your information
- Proof of identity (copy of ID document)
Response Times and Process
We are committed to responding to your GDPR requests promptly:
Standard Response Time
- We will acknowledge your request within 72 hours
- We will provide a full response within one month
- Complex requests may take up to three months with explanation
Verification Process
To protect your privacy, we may need to verify your identity before processing requests. This may involve asking for additional information or documentation.
Free of Charge
Most GDPR requests are processed free of charge. We may charge a reasonable fee for excessive or repetitive requests.
Consent Management
You have full control over the consent you provide for data processing:
Withdrawing Consent
You can withdraw your consent for data processing at any time. This includes:
- Marketing communications
- Cookie consent
- Optional data collection
Managing Cookies
You can manage your cookie preferences through:
- Browser settings
- Our cookie consent banner
- Contacting us directly
Marketing Communications
To unsubscribe from marketing communications:
- Click unsubscribe links in emails
- Contact us directly
- Update your preferences online
Data Processing Lawful Basis
We process your personal data based on the following lawful grounds:
Consent
When you have given clear consent for specific processing activities, such as marketing communications.
Contract
When processing is necessary to perform a contract with you or take steps at your request before entering into a contract.
Legal Obligation
When we need to process data to comply with legal requirements, such as tax or employment law.
Legitimate Interest
When we have legitimate business interests that don't override your privacy rights, such as fraud prevention or business communications.
Complaints and Supervisory Authority
If you believe we have not handled your personal data properly, you have the right to lodge a complaint:
Contact Us First
Please contact us first at support@snorrisoave.com so we can try to resolve your concerns directly.
Supervisory Authority
You can also lodge a complaint with the UK's data protection supervisory authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113
Data Retention
We retain your personal data only as long as necessary:
- Contact Inquiries: 3 years from last contact
- Client Records: 7 years after service completion
- Marketing Data: Until you unsubscribe or withdraw consent
- Website Analytics: 26 months maximum
- Legal Requirements: As required by applicable law
Contact Our Data Protection Officer
For all GDPR-related inquiries and to exercise your rights:
Primary Contact: support@snorrisoave.com
Alternative Contact: info@snorrisoave.com
24-Hour Support: Available for urgent data protection matters
Address:
GreenThread Collective
18 Greenway Street
Victoria Gardens
London, England
SW1A 1AA
Updates to This Information
We may update this GDPR rights information from time to time to reflect changes in law or our practices. We will notify you of any significant changes and post the updated version on our website.
This page was last updated in January 2025.